Frequently Asked Questions

You can track your order at any time using the tracking link we send you. If you haven't received a shipping confirmation yet, your order has not been dispatched.

Immediately after completing your order you will receive a confirmation email that the order was successful. This email may also end up in your junk mail. Once the order has been shipped, you will receive a message by email with all the details surrounding the shipment, such as the tracking page with which you can follow the order.

Please contact us as soon as possible customer service

In principle, we can make changes up to shipment.

If your tracking shows that your order has been delivered but you haven't received it, we'll need to open a delivery investigation with the carrier. Please contact our customer service team as soon as possible so we can assist you.

Shipping is free to Belgium, the Netherlands and Germany on full-price orders of €100 or more.

View all shipping information

Orders placed before 4:00 PM are generally dispatched the same day, Monday through Friday. Orders placed after the cutoff or during the weekend are dispatched on the next business day. Check the delivery information shown on the product page for the latest estimate.

Superstellar ships worldwide.

We work with different carriers, depending on the chosen delivery method and country. PostNL, DHL & UPS are among the options.

You can choose between the following options

• iDEAL
• Apple Pay
• Credit card (Visa, Mastercard)
• Paypal
• Clarna
• Gift card

Yes that is possible. Choose at checkout Clarna as a payment method. You can also pay in 3 installments via Klarna.

Klarna determines the lending and Superstellar has no influence on this. Due to GDPR legislation, we do not see any details regarding the reasons. Contact Klarna via the chat function in the Klarna App or call 020 808 82 52 for more information.

Yes, paying via our site is 100% safe. The pages that complete payments are secured and all transactions are protected. Credit card details are not stored by us and cannot be viewed.

Items can be returned within 14 days of receipt without giving a reason. The original price tags have not been removed and the clothing has not been worn and/or washed. Shoes may not have visible signs of wear and a shoe box may not be used as packaging for the return.

REGISTER YOUR RETURN HERE

Yes, absolutely. The quickest option is to place a new order for the size you need, which also helps ensure it doesn't sell out. Alternatively, you can exchange the item. If you'd like help with an exchange, please contact our customer service team.

No, the shipping costs for an exchange are at our expense.

Yes, that's no problem.

When exchanging, we recommend that you first call the store to ensure that the item is available and so that we can reserve it for you. You can reach us at 010-4136940.

If you return your online order, or part of it, to one of our stores, you will receive a receipt from the store. Your return will then actually be processed and refunded later.

From the moment your return has been checked and processed, you will receive the return amount within a maximum of 3 business days refunded in the same way you paid (credit card refunds may take a little longer). We will keep you informed by email about the return processing and refund.

We cannot predict the exact day when we will go on sale, but it is a good bet that it will be mid-December and mid-June. Regular customers will then have the opportunity to purchase at sale prices a week earlier. So make sure you have an account and are registered for the newsletter.

Yes, that is possible. You can choose in your shopping bag which items you want packed with which appearance. The costs for packing are €4.95.

Choosing the right size can sometimes be tricky, as sizing may vary by brand or item. As a general guide, your child's height usually corresponds to the size, depending on their build. You can also find brand-specific sizing information in the size guide on the product page.

No, the stock online shows all available stock. You can enter your email address for notifications of new stock on the product page.

Our policy is as follows. At the starts of our sale, we will reimburse the difference up to 10 days in the form of a shop credit. This applies to both stores and online. We do not compensate the difference for every increase in the discount. We have to draw the line somewhere, and it is up to the customer to wait until the item is further discounted, with the risk that it will sell out.

Sign up for restock notifications using the 'Notify me' option on the product page. This option appears when you select a size that is currently sold out. We'll email you as soon as that size is back in stock.