Frequently Asked Questions

You can track the status of your order at any time in the track & trace page you receive from us. Have you not received a shipping confirmation yet? Please contact our customer service .

Immediately after completing your order you will receive a confirmation email that the order was successful. This email may also end up in your junk mail. Once the order has been shipped, you will receive a message by email with all the details surrounding the shipment, such as the tracking page with which you can follow the order.

Please contact our customer service as soon as possible

In essence, we can make changes up to the point of shipping.

If the tracking page indicates that the order has been delivered, but is not actually in our possession, we must initiate a delivery investigation. If this is not reported to us within 14 days , the consumer's right of withdrawal will lapse, as it will no longer be possible to find out what happened to the package.

Shipping is free in Belgium, the Netherlands and Germany for all orders when you spend €100 - non-sale or more.

All shipping costs per country

In essence, all orders placed before 4:00 PM are shipped the same day, unless it is a weekend. Or else the next working day. View your track & trace page for current information regarding the delivery.

Superstellar ships worldwide

We work with different carriers, depending on the chosen delivery method and country. PostNL, DHL & FedEx are among the options.

You can choose between the following options

iDEAL

Apple Pay

Credit card (Visa, Mastercard)

Paypal

Klarna

Gift card

Yes that is possible. Choose Klarna as your payment method at checkout. You can also pay in 3 installments via Klarna.

Klarna determines the lending and Superstellar has no influence on this. Due to GDPR legislation, we do not see any details regarding the reasons. Contact Klarna via the chat function in the Klarna App or call +31(0)20 808 82 52 for more information.

Yes, paying via our site is safe. The pages that complete payments are secured and all transactions are protected. Credit card details are not stored by us and cannot be viewed.

Items can be returned within 14 days of receipt without giving a reason.

Yes that is possible. The quickest thing is to reorder the size you need, then you can be sure that it is not sold out. But in all other cases you can contact our customer service so that we can reserve the item for you

No, the shipping costs for an exchange are at our expense.

Yes, that is not a problem.

When exchanging, we recommend that you first call the store to ensure that the item is available and so that we can reserve it for you. You can reach us on +31(0)10 413 69 40

If you return your online order, or part of it, to one of our stores, you will receive a receipt from the store. Your return will then actually be processed and refunded later.

Once your return has been checked and processed, you will receive a refund within a maximum of 3 working days in the same way you paid (credit card refunds may take slightly longer). We will keep you informed by email about the return processing and refund.

We cannot predict the exact day when we will go on sale, but it is a good bet that it will be mid-December and mid-June. Regular customers will then have the opportunity to purchase at sale prices a week earlier. So make sure you have an account and are registered for the newsletter.

When ordering, please state in the comments what you would like packed and we will do our best to arrange this. We are currently working on a feature that gives you the option in the shopping cart to have the order or part of it packed.

Sometimes it can be quite difficult to choose the right size. Sizes can sometimes differ per brand or item. You can assume that your child's height corresponds to the size (depending on build). Our size charts provide a guideline for choosing the correct size, which you can find on the product page when choosing the size.

If you want to give baby clothes as a gift at the birth of a child, you can look at the birth announcement. A birth announcement usually states the height and birth weight of the child. Keep the length for the size and choose 1 size larger if the birth weight is above 3500 grams.

Are you still in doubt? Then call us on 010-4136940. We can certainly help you with this!

No, the stock online shows all available stock.

Our policy is as follows. At the start of our sale, we will refund the difference up to 10 days in the form of a shop credit. This applies to both stores and online. We do not compensate the difference for every increase in the discount. We have to draw the line somewhere, and it is up to the customer to wait until the item is further discounted, with the risk that it will sell out.

You can click on the wishlist in a product at the top right of the photo. Here you can click on the size you would like to order in the Wishlist. If the item still arrives in the desired size, you will receive an email from us and you can order the size immediately.