iDEAL Wero

Returns and exchanges

Sign up

Register your return or exchange within 14 days of receipt via the button below. Log in with your order number and email address and choose what you want: exchange, store credit or a refund. Exchanges and store credit are FREE. For a refund, you pay for the return label: €7.50 in the Netherlands and €9.50 in Belgium. Live somewhere else? Please contact us.

Pack and drop off

Put your item in a parcel, preferably in its original packaging, and remove the old shipping label. You'll receive a return code and don't need a printer: show the code at a carrier drop-off point and they will print the label for you. Want extra peace of mind? Insure your return for €3.50: if your parcel gets lost, we will refund its value.

Exchange, credit or refund

With an exchange, your new item is shipped right away. If you choose store credit, you will receive your credit code by email once we have received and checked your return. For a refund, we will refund you to your original payment method after checking your return.

Return conditions

The original price tags have not been removed and the clothing has not been worn and/or washed. Shoes may not have visible signs of wear and a shoe box may not be used as packaging for the return.

Get in touch

+3110-4136940

info@superstellar.eu

Get in touch

+3110-4136940

info@superstellar.eu

Return options

Exchange

Doesn't the size fit or would you prefer something else? Exchange your item for free for a different size or another item, as long as it is in stock. The return label is free and your new item is sent out right away.

If the new item is more expensive, you pay the difference directly in the portal. If it is cheaper, you will receive the difference back once we have received your return.

Then send your old item back using the return code from your email.

Store credit

Would you rather choose something else at a time that suits you? Send your item back free of charge and opt for store credit.

Once we have received and checked your return, you will receive a credit code by email. Enter it when paying for your next order.

Refund

In the portal, choose a carrier and pay for the return label directly via Mollie, for example with iDEAL. The label costs €7.50 in the Netherlands and €9.50 in Belgium.

Once we have received and checked your return, we will refund the amount to your original payment method within 1-5 business days.